At Ushers Estate Agents, we pride ourselves in unrivalled levels of
Customer Service, with 100% of customers surveyed, recommending us to
friends and family.

We are committed to providing a professional service to all our clients and
customers. When something goes wrong, we need you to tell us about it. This
will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail
as possible. We will then respond in line with the time frames set out

In the unlikely event that you have the need to make a complaint against
Ushers Estate Agents, please note the following procedure:

1. Please make your complaint in writing to Mr Michael Usher – Owner of
Ushers Estate Agents 96 High Street Carshalton Surrey SM5 3AE.

2. We will acknowledge receipt of your complaint within 3 working days
of receipt of your letter, together with a commitment to send a formal
written response of the branches’ initial investigation to you within 15
working days.

Following response from the owner of the Business, Mr Michael Usher, if you
are dissatisfied with the outcome, then you should refer your complaint to
The Property Ombudsman Ltd, Beckett House, Milford House, 43-55 Milford
Street, Salisbury, SP1 2BP. <> /

Please note the following:

If you feel we have not sought to address your complaints within eight
weeks, you may be able to refer your complaint to the Property Ombudsman to
consider without our final viewpoint on the matter.

You will need to submit your complaint to The Property Ombudsman within 12
months of receiving our final viewpoint letter, including any evidence to
support your case.

The Property Ombudsman requires that all complaints are addressed through
this in-house complaints procedure, before being submitted for an
independent review.

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